Whitepaper

White paper: Smart Service Management for Smart Devices

White paper: Smart Service Management for Smart Devices

The systems administrator needs a far-reaching integration of his ITSM and EMM solutions so as to be able to provide mobile end users with IT services as fast and as easily as possible.

This white paper explains how an administrator can enable providers to deliver mobile devices directly to end users while simultaneously taking the devices under management, so that end users can be productive as swiftly as possible; and it discusses how this is even possible with the end users‘ personal devices (BYOD), and how this facilitates work continuity even after losing one‘s device.