White paper: Mobile devices conquer companies

Small and medium-sized businesses in the DACH region are also seeing a growth in the number of employees who use mobile devices such as tablets and smartphones.

This presents a number of problems for IT organizations as the number and diversity of mobile devices is increasing workloads and the level of complexity for the Service Desk. The Matrix42 survey entitled ‘Mobile ITSM 2014’ was conducted at the CeBIT trade show in March 2014. A total of 1,509 people were interviewed. 74 percent of those surveyed were recruited from small and mediumsized companies with fewer than 1,000 employees. In the survey, the participants answered a total of eight multiple choice and weighted questions on mobile ITSM. Find the interessting results in this white paper.