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Automated Service Processes
Get into the power zone

Achieve Better Performance and an Enhanced User Experience for the Entire Company

Automated service processes put you on the fast track to better performance​



Do your employees expect IT and business services for new software, a newly configured smartphone, access rights, or a travel booking to be available at the push of a button? Does your controller demand immediate transparency for costs, licenses, and contracts? And do you expect your IT to provide the latest services and ITSM processes quickly, automatically, and cost-effectively? ​​


Then enter the “power zone” now with Matrix42 Enterprise Service Management (ESM) and get there faster. Our use cases and webinar series will show you how. 

USE CASES

Set up service processes with a strong customer focus

Ensure fast, efficient, and transparent IT processes for delivering IT and business services. With Matrix42 Enterprise Service Management (ESM) based on ITIL Best Practices, you ensure that your service and support processes in IT and the business units quickly become standardized and more professional – whether they concern employee onboarding, application deployment, hardware, or company-wide services.

OPTIMIZE PROCESSES WITH SELF-SERVICE PORTAL 

Enhanced user experience: self-service portal for an Amazon-like UX

Automate your service processes regardless of the availability of your IT. The intuitive self-service portal means all of your employees’ requests, the information they provide, and their orders are handled centrally, freeing up valuable IT resources.

AUTOMATE ITSM AND SERVICE PROCESSES 

Services at the push of a button: standardized provision of service portfolios and service processes 

With Matrix42 ESM you can integrate new IT and business services and automate underlying service processes in accordance with ITIL and in no time at all – whether Office 365 applications, a Dropbox account, or the entire fleet management. The process is consistent from ordering and provisioning right through to billing, so the services are quick and convenient – all on one platform. 

USE ITSM AND UEM TO AUTOMATE SERVICE PROCESSES 

One-hour employee onboarding: the IT workplace as a self service

You can use Matrix42 ESM to configure and order your IT workstation conveniently in the store. All UEM, IT service management, and compliance processes run automatically and without media disruptions, from approval and installation of operating systems to software and security, including inventory and billing. 

AUTOMATE SERVICE AND COMPLIANCE PROCESSES

Secure offboarding of employees: automate authorization management 

An employee who leaves the company should no longer have access to company data and applications. Matrix42 ESM ensures that employees have read-only access in these situations. If the employee attempts to download data, an automated workflow is initiated opening a ticket for the service desk and automatically blocking the network share.

OPTIMIZE IT SERVICE DESK PROCESSES

Streamlined support processes: automated responses to standard requests 

Handle simple service requests such as password resets completely automatically with Matrix42 ESM: either via the self-service portal or the virtual support agent, which will perform a high-speed search of all sources in order to offer the best solution. All this with 24/7 availability, and even with Microsoft Teams integration, if needed.

USE ITSM RESOURCES IN A TARGETED MANNER

Ensure your service level: data-driven management via KPIs

Get in-depth data analysis on ticket development and runtime, resolution times, cost drivers, and utilization. Matrix42 ESM enables you to discover new optimization potentials and optimize your service processes and support resources in a data-driven way according to topic, level, cost, and category.

AUTOMATE SERVICE PROCESSES

More efficient incident handling: detect and resolve incidents faster

Mean-time-to-repair (MTTR) and your susceptibility to errors can be reduced thanks to skill-based routing, automated break-fix tools, links to asset discovery and dependency mapping, and software deployment.

ADD VALUES

More with less – increased productivity with fewer resources

  • Enhanced user experience: self-service portal for an Amazon-like UX 
    The intuitive Matrix42 self-service portal enables access to all IT and non-IT services in just a few clicks, even on the go, no matter what type of device.​ 


  • No more manual processes – automated end-to-end service management 
    Automated, transparent, and efficient, everything takes place in a consistent service process, from orders and approvals to license checks and installation, including inventory and cost allocation. 


  • Faster decision-making – greater transparency and data quality
    Matrix42 ESM means you only need one data source and always have all information at your fingertips – whether KPIs, inventory data on IT assets, licenses, costs, or contracts. 
  • A handyman’s toolbox for faster hassle-free troubleshooting
    Mean-time-to-repair (MTTR) and your susceptibility to errors can be reduced thanks to skill-based routing, automated break-fix tools, links to asset discovery and dependency mapping, and software deployment.  


  • Greater agility for IT – faster adaptations without additional costs 
    With Matrix42 ESM and the integrated low-code platform, your IT does everything itself without the need for extensive programming skills or external service providers – no matter whether configurations, bi-directional connectors, new user interfaces, or workflows.


  • More services from a single source – 100% integration instead of expensive stand-alone solutions
    Everything in ESM is available straight out of the box: self-service portal, service catalog, service desk, software asset management with workflow studio, preconfigured connectors to Azure, AWS, Google Cloud, or third-party client management solutions. 
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Questions?

Do you have any questions about our products or solutions, or would you like to arrange a personal consultation?​

Call us at +1 657-204-0993. Our sales staff will be happy to help you!

Call now

WEBINAR SERIES

Achieve your goals faster with automated service processes 
A practical guide and success factors 


Anyone can offer fast fixes, but would you like gain exclusive insights into the software and project examples? Then attend our webinars and discover how you can automate your service processes end-to-end – fast and hassle free.

Keyvisual zum "Titel des Webinars"
Webinar
Reach your goals faster - from software package to service with automated license compliance check

from service to secure workspaces
Webinar
Reach your goals faster - from service to secure workspaces

Keyvisual zum "Titel des Webinars"
Premium Webinar
Reach your goals faster - with just a few clicks to Enterprise Service Management

Keyvisual zum "Titel des Webinars"
Premium Webinar
Reach your goals faster - from ticket to solution with an agile Service Desk

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SUCCESS STORIES

Automate your service processes – Matrix42 customers share their experiences


Learn how the market leaders have further increased their productivity with Matrix42 Enterprise Service Management while reducing their service expenditure.

Company Logo Magna International Europe GmbH
Case Study
Magna becomes a true IT service provider
Magna creates a unique Unified User Experience for IT and users by introducing Matrix42's new Service Management interface.
Company Logo TEAG Thüringer Energie AG
Case Study
Insourcing instead of Outsourcing - Almost Overnight
Functionality, seamless integration, intuitive user interface and the outstanding price-performance ratio are convincing.
Company Logo KWS SAAT SE & Co. KGaA
Case Study
Rollout for 4,500 employees and 25 international providers
The entire implementation with training was carried out at KWS SAAT SE in less than six months. They now use a uniform system for all international...
Company Logo Renesas Electronics Europe GmbH
Case Study
Realignment of IT Implemented Within 6 Months
Get out of the firefighting mode. With the deployment of Matrix42, Renesas has returned to calm processes running in a more relaxed and structured manner.

WHITEPAPER

Automate your service processes – download compact knowledge


Learn how standardized and automated service processes positively impact your company-wide performance.

ITSM in the context of AI and New Technologies – 5 success factors for more productivity and faster ROI
Whitepaper
ITSM in the context of AI and New Technologies
ITSM with AI and new technologies streamline workflows and reduces IT costs. Read all about the 5 most important success factors.
Company Logo Forrester Research, Inc.
Case Study
Forrester: Economic Impact of Matrix42 Workspace Management
A financial case study on the use of Matrix42 Workspace Management based on the experience of a large automotive supplier
Company Logo Universitätsklinikum Bonn
Case Study
ROI 175% through automation of IT and non-IT processes
Professional IT support for the specific requirements of hospital operations and HR service management.