Automated service processes put you on the fast track to better performance​

OPTIMIZE PROCESSES WITH SELF-SERVICE PORTAL 

Enhanced user experience: self-service portal for an Amazon-like UX

Automate your service processes regardless of the availability of your IT. The intuitive self-service portal means all of your employees’ requests, the information they provide, and their orders are handled centrally, freeing up valuable IT resources.

AUTOMATE ITSM AND SERVICE PROCESSES 

Services at the push of a button: standardized provision of service portfolios and service processes 

With Matrix42 ESM you can integrate new IT and business services and automate underlying service processes in accordance with ITIL and in no time at all – whether Office 365 applications, a Dropbox account, or the entire fleet management. The process is consistent from ordering and provisioning right through to billing, so the services are quick and convenient – all on one platform. 

USE ITSM AND UEM TO AUTOMATE SERVICE PROCESSES 

One-hour employee onboarding: the IT workplace as a self service

You can use Matrix42 ESM to configure and order your IT workstation conveniently in the store. All UEM, IT service management, and compliance processes run automatically and without media disruptions, from approval and installation of operating systems to software and security, including inventory and billing. 

AUTOMATE SERVICE AND COMPLIANCE PROCESSES

Secure offboarding of employees: automate authorization management 

An employee who leaves the company should no longer have access to company data and applications. Matrix42 ESM ensures that employees have read-only access in these situations. If the employee attempts to download data, an automated workflow is initiated opening a ticket for the service desk and automatically blocking the network share.

OPTIMIZE IT SERVICE DESK PROCESSES

Streamlined support processes: automated responses to standard requests 

Handle simple service requests such as password resets completely automatically with Matrix42 ESM: either via the self-service portal or the virtual support agent, which will perform a high-speed search of all sources in order to offer the best solution. All this with 24/7 availability, and even with Microsoft Teams integration, if needed.

USE ITSM RESOURCES IN A TARGETED MANNER

Ensure your service level: data-driven management via KPIs

Get in-depth data analysis on ticket development and runtime, resolution times, cost drivers, and utilization. Matrix42 ESM enables you to discover new optimization potentials and optimize your service processes and support resources in a data-driven way according to topic, level, cost, and category.

AUTOMATE SERVICE PROCESSES

More efficient incident handling: detect and resolve incidents faster

Mean-time-to-repair (MTTR) and your susceptibility to errors can be reduced thanks to skill-based routing, automated break-fix tools, links to asset discovery and dependency mapping, and software deployment.

ADD VALUES

More with less – increased productivity with fewer resources

• Enhanced user experience: self-service portal for an Amazon-like UX 
  The intuitive Matrix42 self-service portal enables access to all IT and non-IT services in just a few clicks, even on the go, no matter what type of device.​ 

• No more manual processes – automated end-to-end service management 
  Automated, transparent, and efficient, everything takes place in a consistent service process, from orders and approvals to license checks and installation, including inventory and cost allocation. 

• Faster decision-making – greater transparency and data quality
  Matrix42 ESM means you only need one data source and always have all information at your fingertips – whether KPIs, inventory data on IT assets, licenses, costs, or contracts. 

• A handyman’s toolbox for faster hassle-free troubleshooting
  Mean-time-to-repair (MTTR) and your susceptibility to errors can be reduced thanks to skill-based routing, automated break-fix tools, links to asset discovery and dependency mapping, and software deployment.  

• Greater agility for IT – faster adaptations without additional costs 
  With Matrix42 ESM and the integrated low-code platform, your IT does everything itself without the need for extensive programming skills or external service providers – no matter whether configurations, bi-directional connectors, new user interfaces, or workflows.

• More services from a single source – 100% integration instead of expensive stand-alone solutions
  Everything in ESM is available straight out of the box: self-service portal, service catalog, service desk, software asset management with workflow studio, preconfigured connectors to Azure, AWS, Google Cloud, or third-party client management solutions.