Boost performance with automated service processes​

ENTERPRISE SERVICE MANAGEMENT

Order and provision of a workstation via a self-service portal

Your employees press the order button in the shop - your IT delivers. Automated, compliant and without manual intervention - all in one digital process without any disconnection.

ENTERPRISE SERVICE MANAGEMENT

An employee orders an USB stick leveraging the Self-Service Portal

After the order is received, the superior is informed and must approve the order. After approval, the USB stick and/or network share is provided in encrypted form and at the same time automatically inventoried in Asset Management.

ENTERPRISE SERVICE MANAGEMENT

Secure offboarding of employees, automated control of authorizations

An employee leaving the company should no longer have access to company data and applications.

ENTERPRISE SERVICE MANAGEMENT

Automated incident creation, fast response to unknown USB sticks

An employee connects a removable storage device unknown to IT (e.g. USB stick) to his company notebook. Only removable storage devices being registered and encrypted in the inventory can be used. The access of the unknown stick is immediately blocked, a ticket is simultaneously created in the service desk and the incident is logged in accordance with the EU GDPR.​

ADDED VALUES

Achieve your goals faster, secure and cost-efficiently

• Higher user experience with Amazon feeling
  You still book services paper-based or need multiple portals? With the intuitive Matrix42 Self Service Portal you can access all services in ore or two clicks, even on the road.​

• Faster deployment with end-to-end service processes
  From ordering, approvals and license checks to installation, inventory and cost allocation - everything is done in one continuous process - automated, transparent and traceable. 

• Fewer risks thanks to native integration of security
  End devices, USBs, cloud services and apps are delivered with encryption, application and access control. Security incidents generate immediate tickets at the service desk.

• Lower service costs due to low code platform
  ​Configurations and extensions of interfaces, functionalities, workflows, bi-directional connectors are fast, update secure and require no programming knowledge. 

• No manual tasks - integration instead of silo
  Preconfigured connectors to Azure, AWS, Google Cloud or your Unified Endpoint Management solution automatically and continuously import all software packages and cloud resources.

• Do more with less - cost savings of special solutions and no need for special knowledge
  There is no need for time-consuming administration of isolated applications, nor for interfaces, maintenance costs and updates of specialist knowledge. You achieve more with less.