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SupportWorld Live Conference
Event SupportWorld Live 2021

November 06, 2021

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Remote Work: Mobile Working from Home, at the Office, or Anywhere Else
Remote Work: The Future Of Work Is Hybrid

Matrix42 Study on New Work Models

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Vendor Selection Matrix-Hybrid-Cloud-Service-Management-Tools
Resources Hybrid Cloud Infrastructure and Service Management

Get more out of your Hybrid Cloud

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Matrix42 Webinar with Pink Elephant: Automated Discovery, Reconciliation & Synchronization
Automated Discovery, Reconciliation & Synchronization

The Three-Legged Stool of Configuration Management

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Forrester: The Total Economic Impact™ Of Matrix42 Enterprise Service Management
Resources ROI 51% – Switching Pays Off

Forrester shows benefits when switching to Matrix42 Enterprise Service Management

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First Aid Kit to Protect Patient Data
First Aid Kit to Protect Patient Data

Protect patient data intelligently,
Automate IT Security Management

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Vendor Selection Matrix™ Secure Unified Endpoint Management: THE TOP VENDORS 2021 IN DACH, BENELUX AND NORDICS
Resources Matrix42 Ranked #1 Worldwide

Vendor Selection Matrix™ Secure Unified Endpoint Management

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Vendor Selection Matrix™ Enterprise Service Management (ESM): Top 10 Global Vendors 2021
Resources 1,500 IT Execs Made Their Choice!

Global IT executives selected Matrix42 as the Market Leader in Enterprise Service Management

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Automate Endpoint Security
Security & IT Operations

Give your team what they need to cross the finish line

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Automated Service Processes
Get Into the Power Zone

Drive better performance and user experience across the enterprise

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  • If the estimated time for 1st level resolution exceeds the agreed SLAs, simply hand over the process to 2nd or 3rd level support. In this way you ensure that escalations and measures can be initiated in time.


  • The escalation management automatically sounds the alarm and also provides multilevel information about imminent violations of the SLAs. The service quality is maintained and your employees and customers are satisfied.