More insights and better decisions in Service Management

With this paid upgrade for your service desk, you make better decisions and increase efficiency. The multidimensional analysis of your service desk's transaction data helps you determine important KPIs, identify cost drivers and bottlenecks, and provide data-driven support for measures to optimize your resource allocation.

• Define key performance indicators and measure your success

• Make better decisions through detailed analysis of your data

• Follow the flow of your tickets and identify bottlenecks

• Visualize complex data and relationships simply and clearly

• Power BI Connectivity on board - flexibility in analysis and visualization