- During problem analysis, your team benefits from high data quality and end-to-end processes in a central solution. Thanks to the integration of Service Management with Matrix42 Software Asset and Unified Endpoint Management, your problem team has access to all current devices, applications, licenses, contracts and services including their current and historical configuration status at any time.
- The single pane of glass view of all IT assets and services, their relationships, associated contracts, maintenance periods and suppliers allows for quick analysis and drill down into potentially disrupted services.
- Trend and root cause analysis and review of the service configuration associated with a user helps you quickly resolve the problem or provide a workaround to restore service quality to your users.