Take better decisions through detailed analysis of your data

• The Service Desk Analytics data cube stores all relevant master and transaction data in a classic BI data schema that is optimized for multi-dimensional analysis of very large data volumes.

• You do not need a deep understanding of the database; the data cube is available in both flat form for reports and in multidimensional form for hierarchical pivots across multiple dimensions, such as time periods, statuses, categories, roles, priorities, and organizational parameters.

• The analysis of your data can be done interactively directly in the Unified User Experience (UUX) interface - simply by drag and drop.