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Remote Work: Mobile Working from Home, at the Office, or Anywhere Else
Remote Work: The Future Of Work Is Hybrid

Matrix42 Study on New Work Models

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Vendor Selection Matrix-Hybrid-Cloud-Service-Management-Tools
Resources Hybrid Cloud Infrastructure and Service Management

Get more out of your Hybrid Cloud

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Matrix42 Webinar with Pink Elephant: Automated Discovery, Reconciliation & Synchronization
Automated Discovery, Reconciliation & Synchronization

The Three-Legged Stool of Configuration Management

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Forrester: The Total Economic Impact™ Of Matrix42 Enterprise Service Management
Resources ROI 51% – Switching Pays Off

Forrester shows benefits when switching to Matrix42 Enterprise Service Management

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First Aid Kit to Protect Patient Data
First Aid Kit to Protect Patient Data

Protect patient data intelligently,
Automate IT Security Management

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Vendor Selection Matrix™ Secure Unified Endpoint Management: THE TOP VENDORS 2021 IN DACH, BENELUX AND NORDICS
Resources Matrix42 Ranked #1 Worldwide

Vendor Selection Matrix™ Secure Unified Endpoint Management

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Vendor Selection Matrix™ Enterprise Service Management (ESM): Top 10 Global Vendors 2021
Resources 1,500 IT Execs Made Their Choice!

Global IT executives selected Matrix42 as the Market Leader in Enterprise Service Management

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Automate Endpoint Security
Security & IT Operations

Give your team what they need to cross the finish line

Unleash the Power
Automated Service Processes
Get Into the Power Zone

Drive better performance and user experience across the enterprise

Get there

Define key performance indicators and measure your success 


  • Determine the success determining factors that show you that things are running smoothly, that the workload is well distributed and that the solution times are within the right corridor.


  • Configurable target values set the path and serve as reference points for deviations and success. You measure long-term success by comparing predefined targets with the average of the past months.


  • The dashboard displays the current KPIs for assessing service desk performance. For example, a complete overview of all tickets in your organization with monthly averages for created, closed and processed tickets. The average resolution time, direct resolution rate and escalation rates for response and resolution times are also included.