Contact Us
Login Free Trials
Matrix42 acquires FastViewer
COMPANY Matrix42 acquires remote access and remote support specialist FastViewer

Mobile working even more productive, flexible, and secure   

Learn more
UEM KuppingerCole-Report Leadership Compass Unified Endpoint Management
Resources Matrix42 awarded as Overall Leader

KuppingerCole Leadership Compass 2020
Unified Endpoint Management

Learn more
FireScope Announcement
Company Matrix42 and FireScope - More Transparency, More Security, and Increased Automation
Learn more
Automated Service Processes
Get into the power zone

Drive better performance and user experience across the enterprise

Get there
VENDOR SELECTION MATRIX™ IT and Enterprise Service Management SaaS and Software
Resources Matrix42 ranked No.1

VENDOR SELECTION MATRIX™ IT and Enterprise Service Management SaaS and Software

Learn more
Covid 19: Work remotely from home
Empower digital work

Work safely in times of Corona

Learn more
00 Home Office Starter Set IMG
Home Office Quick Starter Set

Set up quickly and securely

Learn more

Define key performance indicators and measure your success 

  • Determine the success determining factors that show you that things are running smoothly, that the workload is well distributed and that the solution times are within the right corridor.

  • Configurable target values set the path and serve as reference points for deviations and success. You measure long-term success by comparing predefined targets with the average of the past months.

  • The dashboard displays the current KPIs for assessing service desk performance. For example, a complete overview of all tickets in your organization with monthly averages for created, closed and processed tickets. The average resolution time, direct resolution rate and escalation rates for response and resolution times are also included.