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KuppingerCole Leadership Compass 2020
Unified Endpoint Management

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Automated Service Processes
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VENDOR SELECTION MATRIX™ IT and Enterprise Service Management SaaS and Software

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in Service Management


Your users complain about long response and resolution times, but the direct resolution rate of your service desk is positive. Can that be true? Can you trace whether tickets have been reopened, how the status of the tickets has developed, what are the reasons for the increase in response and resolution times? Yes, you can - with Matrix42 Service Desk Analytics.