Contact Us
Login Free Trials
Matrix42 acquires FastViewer
COMPANY Matrix42 acquires remote access and remote support specialist FastViewer

Mobile working even more productive, flexible, and secure   

Learn more
UEM KuppingerCole-Report Leadership Compass Unified Endpoint Management
Resources Matrix42 awarded as Overall Leader

KuppingerCole Leadership Compass 2020
Unified Endpoint Management

Learn more
FireScope Announcement
Company Matrix42 and FireScope - More Transparency, More Security, and Increased Automation
Learn more
Automated Service Processes
Get into the power zone

Drive better performance and user experience across the enterprise

Get there
VENDOR SELECTION MATRIX™ IT and Enterprise Service Management SaaS and Software
Resources Matrix42 ranked No.1

VENDOR SELECTION MATRIX™ IT and Enterprise Service Management SaaS and Software

Learn more
Covid 19: Work remotely from home
Empower digital work

Work safely in times of Corona

Learn more
00 Home Office Starter Set IMG
Home Office Quick Starter Set

Set up quickly and securely

Learn more
  • Your users create incidents and service requests easily via e-mail, mobile app, phone or the self-service portal.


  • The user is automatically informed about the receipt of the request via autoresponder. Your users can track the further processing progress in the system or receive further notifications in case of status changes.


  • Your support team classifies and prioritizes the request. Affected configuration items (CI) are automatically assigned to the incident or can be added manually.


  • Workflows defined in Matrix42 Workflow Studio automate this step if required or trigger further processes. When it comes to automating workflows and integrating third-party solutions, the possibilities are virtually unlimited.