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SupportWorld Live Conference
Event SupportWorld Live 2021

November 06, 2021

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Remote Work: Mobile Working from Home, at the Office, or Anywhere Else
Remote Work: The Future Of Work Is Hybrid

Matrix42 Study on New Work Models

Get the Study
Vendor Selection Matrix-Hybrid-Cloud-Service-Management-Tools
Resources Hybrid Cloud Infrastructure and Service Management

Get more out of your Hybrid Cloud

Find out more
Matrix42 Webinar with Pink Elephant: Automated Discovery, Reconciliation & Synchronization
Automated Discovery, Reconciliation & Synchronization

The Three-Legged Stool of Configuration Management

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Forrester: The Total Economic Impact™ Of Matrix42 Enterprise Service Management
Resources ROI 51% – Switching Pays Off

Forrester shows benefits when switching to Matrix42 Enterprise Service Management

Download Forrester Study
First Aid Kit to Protect Patient Data
First Aid Kit to Protect Patient Data

Protect patient data intelligently,
Automate IT Security Management

Protect patient data now
Vendor Selection Matrix™ Secure Unified Endpoint Management: THE TOP VENDORS 2021 IN DACH, BENELUX AND NORDICS
Resources Matrix42 Ranked #1 Worldwide

Vendor Selection Matrix™ Secure Unified Endpoint Management

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Vendor Selection Matrix™ Enterprise Service Management (ESM): Top 10 Global Vendors 2021
Resources 1,500 IT Execs Made Their Choice!

Global IT executives selected Matrix42 as the Market Leader in Enterprise Service Management

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Automate Endpoint Security
Security & IT Operations

Give your team what they need to cross the finish line

Unleash the Power
Automated Service Processes
Get Into the Power Zone

Drive better performance and user experience across the enterprise

Get there
 

Standard Support

Mo. - Fr., 
08:30 - 17:00

Premium Support

Mo. - So.
00:00 - 24:00 **

Creation and tracking of requests 
via support portal, telephone or e-mail
Deployment of hotfixes
for critical cases
Remote support for
Fault analysis
Access to Matrix42
Service portals
Provision of new
Product releases
Newsletter about new
Product releases
Remote installation of
Updates
 
Matrix42 System Health
Check*
 
Deployment of hotfixes
for non-critical cases
 
20% discount on Matrix42
own trainings
 
Personal support
by Technical Account Manager
 
Support with questions about handling and understanding 
Prioritized fault
editing
 
Consultation before
Product Updates
 
Monitoring the Matrix42
Applications
 
Use of LTSB versions
(long-term maintenance)
 
Round Table - Exchange
with the Matrix42 Product Management