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Remote Work: Mobile Working from Home, at the Office, or Anywhere Else
Remote Work: The Future Of Work Is Hybrid

Matrix42 Study on New Work Models

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Vendor Selection Matrix-Hybrid-Cloud-Service-Management-Tools
Resources Hybrid Cloud Infrastructure and Service Management

Get more out of your Hybrid Cloud

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Matrix42 Webinar with Pink Elephant: Automated Discovery, Reconciliation & Synchronization
Automated Discovery, Reconciliation & Synchronization

The Three-Legged Stool of Configuration Management

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Forrester: The Total Economic Impact™ Of Matrix42 Enterprise Service Management
Resources ROI 51% – Switching Pays Off

Forrester shows benefits when switching to Matrix42 Enterprise Service Management

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First Aid Kit to Protect Patient Data
First Aid Kit to Protect Patient Data

Protect patient data intelligently,
Automate IT Security Management

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Vendor Selection Matrix™ Secure Unified Endpoint Management: THE TOP VENDORS 2021 IN DACH, BENELUX AND NORDICS
Resources Matrix42 Ranked #1 Worldwide

Vendor Selection Matrix™ Secure Unified Endpoint Management

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Vendor Selection Matrix™ Enterprise Service Management (ESM): Top 10 Global Vendors 2021
Resources 1,500 IT Execs Made Their Choice!

Global IT executives selected Matrix42 as the Market Leader in Enterprise Service Management

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Automate Endpoint Security
Security & IT Operations

Give your team what they need to cross the finish line

Unleash the Power
Automated Service Processes
Get Into the Power Zone

Drive better performance and user experience across the enterprise

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Standard Support

Premium Support

Service timesMonday to Friday​
08.30 am - 05:00 pm CET
Monday to Sunday​
24 hrs*

Provision of hotfixes for critical incidents​

Remote support for the analysis of incidents**​

Access to the Matrix42 service portals**​

Provision of new product releases**​

New product release newsletter**​

Remote installation of updates​

Matrix42 System Health Check

Provision of hotfixes for non-critical cases

Service Level Agreements​

Personal support from a Technical Account Manager**​

Support with operating and comprehension questions**​

Priority incident handling**​

Consultation service prior to the installation of updates​

Remote monitoring of Matrix42 applications​

Use of LTSB versions (long-term maintenance)​

Round table with the Matrix42 product management​

Discount on Matrix42 product trainings​

* Monday to Sunday for critical cases, otherwise Monday to Friday from 07:00 am to 07:00 pm CET
** also for OEM products