Streamlining UEM Management Processes

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This blog series is about how 2-in-1 devices like the Microsoft Surface Pro will change companies, management tools & processes. In ‘Surf the Windows 10 Wave with UEM’ Part 1 and part 2 covered the following UEM aspects in details:

  • Device diversity currently means tool diversity
  • 2-in-1 devices like Windows Surface Pro series can be managed by traditional CLM and new EMM tools
  • How customer get enforced to introduce Windows 10 in the near future
  • CLM & EMM have to transform into unified management approach: UEM

Streamlining UEM Management Processes

A UEM solution enables the management of all processes for any end user device from a single console. In this respect, it makes the decision about whether a management task is to be executed via traditional CLM or new EMM functionality on the user’s behalf. This simplifies the administrator‘s work considerably: not only does he have a unified management console for all end user devices; in addition, he needs to have less know-how about technical details at his disposal, as automated processes make many of the technology- related decisions.

This allows for a streamlining of client management workflows from user enrollment, across the complete device lifecycle, up to a device‘s end of life – be it a Windows, iOS, or Android device. This way, a UEM solution makes Windows 10 rollouts much easier for the IT department: a UEM tool bridges the traditional gap between Windows PCs and mobile devices that Microsoft has already repealed on the OS level with Windows 10.

With a state-of-the-art UEM solution, for example, self-service onboarding of Windows 10 notebooks or tablets/convertibles will proceed in exactly the way it has always been applied to iPhones. Self-service selection of apps from an enterprise app store, familiar for users of iOS or Android, can now be extended to all Windows clients too. Simultaneously, asset and software management data are now consolidated in a common repository. This gives IT transparency regarding asset and license pools for both stationary and mobile devices at any time.

One cannot live without the other

At the same time, UEM retains the best aspects of traditional Windows administration: let‘s say, for example, that an IT department wants to distribute a patch for a custom Windows application, an OS update, or a classic Windows application such as Microsoft Office, Adobe Flash, or Java overnight; a pure-play MDM approach or EMM tool is unable to cope with this task. After all, EMM is always focused on end user self-service. During a mass rollout with hundreds of end users, this approach would inhibit productivity immensely. Distributing applications with mass data (such as a new Office package) requires depot servers in the remote locations to avoid inefficiency – but again, EMM tools can‘t handle this.

UEM, on the other hand, offers comprehensive packaging options for tailoring software deployments to the individual enterprise. For the foreseeable future, enterprises will continue to have Windows 7 or even older Windows applications. These tend to require cumbersome workflows with repeated user entries for installation. In this case, a UEM solution – but not a pure-play EMM tool – can automate workflows; for example, it can automate repeatedly entering „OK“ or requested information by using scripts.

Thanks to UEM, IT can continue to rely on familiar, proven processes such as operating system rollouts, time-controlled patching via wake-on-LAN, and ultimately the complete lifecycle management from enrollment to end-of-life for Windows 10 (as well as for older Windows versions) – while pro ting from all the advantages of the EMM world for Windows 10, Windows 10 Mobile, iOS, and Android.

What’s next in part 4?

The next article will focus on how UEM will improve central asset management and shorter time to resolution for a customers service desk. Supporting the diversity of devices is a real challenge to meet the Support KPIs and to help end-users as quickly as possible in case of a problem.

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