Current and complete inventory data for hardware and software not only provides important information for the daily IT operations and the helpdesk, but also for strategic IT management decisions. In conjunction with asset management and license management significant savings can be realized through an analysis of the data and trend report. The open database architecture of matrix 42 Empirum therefore ensures a simple integration of the data into service management systems.

Matrix42 Inventory enables you to answer the following questions:

• Which computer meets the requirements for a Windows 7 migration?
• Which software programs are installed and which are actually used?
• Which changes on a computer might have caused the problem we are experiencing?
• Which systems may be affected by changes on a specific server?

Integration with Matrix42 Service Office completes the picture:

• Does the company meet all licensing requirements?
• Which software products are over licensed or under licensed and what needs to be done to realize potentials savings?
• Who is using which computer, where are the computers located, and which cost centers need to be charged?

Integration with Matrix42 Service Desk enables helpdesk workers to directly access configuration data of computers and to thus significantly reduce resolution time.