Service Catalog

web-based IT shopping cart

ordering of IT-services

approval processes

cross charging

 
Service Catalog
 

Matrix42 Service Catalog

Have you ever ordered a book via the Internet? Purchasing services with the Matrix42 Service Catalog is as easy as Internet shopping. The Service Catalog provides a clear overview of all IT services and deliverables from application programs to a complete PC workstation. Approvals for the pre-defined IT services are obtained automatically, and the services are delivered and charged accordingly. The user can track his orders and return IT services that are no longer needed.

Das leistet der Service Catalog:

The Service Catalog Features:

  • See it: view of standard services
    Details +
  • Want it: order with a mouse-click
    Details +
  • Get it: order processing - from order acceptance to delivery
    Details +
  • Control it: full control of IT costs
    Details +

Your benefits

  • Up to 70% of cost savings for service delivery
  • High performance and cost transparency for providers and users
  • Satisfied users thanks to short response times through automated processes
  • Automated user and usage-based cost allocation
  • Less administration through streamlined, revision-proof processes
  • Satisfied users
 
Download Flyer Service Catalog Potential Savings
Screenshots

Self Service Portal - Homepage

The IT front end for the end user: The Matrix42 Service Portal creates transparency: What are the service offerings and what’s the charge? Which services are assigned to my workplace? What’s the status of my open tickets?

Self Service Portal –Catalog

Transparent Service Offering: The Matrix42 Service Catalog clearly presents all available services: From a complete workplace to access permissions- in a user-friendly language with complete description and pricing information – easy to order.

Self Service Portal - Shopping Cart

Transparent Order Process consisting of detailed service description, clear pricing structure, order validation and submission, fully automated approval workflow, delivery status and cancellation options.

Self Service Portal - Workplace

Full Service Inventory: Users and mangers have complete overview over their IT usage and full control over their budget. Serviced that are no longer needed can be easily returned.

Service Catalog - Bookings

Cost allocation based on actual consumption: The cost center of the user is charged for services provided. Integration into ERP-systems completes the process.

Service Catalog - QuickStart

Directly access frequently used functions: The quick start menu can easily be configured to meet your needs and preferences.