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Matrix42 Service Catalog

Have you ever ordered a book via the Internet? Purchasing services with the Matrix42 Service Catalog is as easy as Internet shopping. The Service Catalog provides a clear overview of all IT services and deliverables from application programs to a complete PC workstation. Approvals for the pre-defined IT services are obtained automatically, and the services are delivered and charged accordingly. The user can track his orders and return IT services that are no longer needed.

Benefits

  • Up to 70% of cost savings for service delivery
  • High performance and cost transparency for providers and users
  • Satisfied users thanks to short response times through automated processes
  • Automated user and usage-based cost allocation
  • Less administration through streamlined, revision-proof processes
  • Satisfied users

The Service Catalog Features

See it: view of standard services

  • Standardized services offering in the IT Service Catalog
  • View of product bundles such as a PC workstation including all hardware, software, access permissions, etc.
  • Transparent view of all costs, including usage-based billing

Want it: order with a mouse-click

  • The user can order the required IT services as in a web shop
  • Approval and delivery processes are initiated immediately

Get it: order processing - from order acceptance to delivery

  • Mapping of standardized and user-defined approval processes
  • Integration of software distribution and user management processes

Control it: full control of IT costs

  • Automatic, usage-based cross-charging of the respective cost center after each order
  • Cost control with daily updates
  • Trend analyses to better plan future costs