Matrix42 Mobile IT Service Management
The Matrix42 iPhone App delivers the power of Matrix42 Service Management at your users' fingertips, anytime and anywhere. It provides a simple, intuitive interface for end users to access your service catalog, place orders, submit help desk tickets, check the real-time status of orders and tickets, view company news and browse the company address book - all from the convenience of their iPhones.
Key Features
- Mobile Service Desk:
Browse the Knowledgebase, create new tickets, track progress, view all opentickets andrate service quality. - Mobile Service Catalog:
Browse all available services, get mobile access to your workplace, track and approve open orders and provide transparency into all service-related costs and dependencies. - Company News:
Get the latest company news and announcements delivered to your iPhone, and forward announcements via email. - Company Contacts:
Search the company address book and save contacts to your local address book.
 Benefits
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About Matrix42
Matrix42 is the leading supplier for Workplace Management solutions. Matrix42 Workplace Management enables the seamless management of physical, virtual and mobile environments. It combines Client Lifecycle, Cloud, SaaS, Virtualization, Mobile Device Management and Service Management into a holistic solution enabling users to have transparent access to their data and services everywhere, from any virtual or physical device at any time.
New in 2.0:
- Completely redesigned User Interface
- Demo Mode for Customers without a Matrix42 environment
- Ability to approve orders in the Service Catalog area
- Category based search in the Service Catalog area
- Support for Custom Forms in the Service Catalog area
- Better ticket history and solution view in the Service Desk area
- Coverflow Mode for employee photos
