Matrix42 Mobile IT Service Management

The Matrix42 iPhone App delivers the power of Matrix42 Service Management at your users' fingertips, anytime and anywhere. It provides a simple, intuitive interface for end users to access your service catalog, place orders, submit help desk tickets, check the real-time status of orders and tickets, view company news and browse the company address book - all from the convenience of their iPhones.

Company News

Company News in detail

Open Tickets View

Detail View of a Ticket

Detail View of an article from the integrated Knowledge Base

Mobile Service Catalog

Shopping Cart View

Order Progress in detail

Service Catalog search view

Integrated company address book

Key Features

Mobile Service Desk:
Browse the Knowledgebase, create new tickets, track progress, view all open tickets and rate service quality.
Mobile Service Catalog:
Browse all available services, get mobile access to your workplace, track open orders and provide transparency into all service-related costs and dependencies.
Company News:
Get the latest company news and announcements delivered to your iPhone, integrate RSS feeds and forward announcements via email.
Company Contacts:
Search the company address book and save contacts to your local address book.

Benefits

Deliver outstanding and convenient service to mobile users
Improve user perception of IT as responsive, service-oriented and leading edge
Keep mobile users informed and in touch, wherever they may be
Reduce user downtime through faster, more convenient reporting of incidents
Intuitive, simple design makes it easy for users to request and track services
Tightly integrated with the rest of the Matrix42 Service Management solution