IT Service Management with Matrix42 Service Store
ITSM is critical to your company’s success
ITSM is an important tool for managing IT, for keeping track and for meeting all the different business requirements. In fact, it is the only way to ensure a long-term improvement in service levels. Quality and availability of your IT services have a direct impact on the productivity of users and are therefore a major cost factor.
Service Store, Matrix42's IT Service Management solution, offers you a high level of IT service quality, flexibility and transparency. The solution can be easily and quickly integrated into your IT environment. All solutions are cross-linked, and automated processes take the pressure off your IT managers. For you this means increased efficiency at reduced costs, while users benefit from a higher level of service quality.
Matrix42 IT Service Management includes:
Inventory
Matrix42 Inventory provides a complete overview of currently used hardware and software. The solution also detects and lists virtual machines and shows how they are related to physical systems. For instance, compatibility tests for new operating systems can be performed for PCs to determine if system requirements are met...more
IT Asset Management
Matrix42 IT Asset Management provides transparency by consolidating the distributed information of business and technical systems like ERP, human resources or software distribution and reconciling them to each other...more
License Management
License management includes the continuous review and matching of the license inventory and the software that is actually installed and used. Matrix42 offers comprehensive license management for all leading software vendors enables you to realize potential savings and to easily provide fast and robust answers...more
Contract Management
Contract Manager is our web-based contract management solution. It brings order and transparency to your contracts, increases efficiency and reduces costs...more
Service Catalog
The Service Catalog provides a clear overview of all IT services and deliverables, from individual applications to a complete PC workstation. Approvals for the pre-defined IT services are obtained automatically, and the services are delivered and charged accordingly...more
Service Desk
Don't manage - solve: Matrix42 offers a Web-based, ITIL v3-certified helpdesk solution for central incident, change and problem management with fast, automated processes...more
