More employees now rely on mobile devices as their primary form of communication. With their hectic schedules, many people use their smart phones and tablets to get goods and services – including IT support – on demand. If you don’t recognize your end users’ mobile lifestyles, you’ll be seen as irrelevant, and they will turn elsewhere for IT services. 

Matrix42 Mobile is an app that lets you provide your end users with a higher level of service. They can access your service desk and catalog to resolve their IT problems directly through their mobile devices – anytime and anywhere.

With Mobile IT Service Management, you can also:

• Deliver convenient service to mobile users. The app’s user-friendly design makes it easy for your customers to stay informed. With just a few swipes, they can request services, track their orders, access the company directory and more. The app will also reduce downtime, as end users can report problems and receive support faster.
• Help your organization see the value of IT. When you offer end users mobile access to your service desk and catalog, you can show that you are more responsive and cutting-edge. Your end users will also value the transparency into your services and the status of their requests.
• Reduce your workload. Matrix42 Mobile works with the Matrix42 Service Store to automate many of your service desk tasks. Instead of phoning you, customers can use their mobile devices to request and track services, access the knowledge base and receive updates.

The Matrix42 Mobile IT Service Management app is currently only available for the iPhone and iPad. However, we are working on versions for other mobile platforms.