The growing complexity of IT infrastructures makes it more and more difficult to keep track of the used assets such as hardware, software and peripheral devices.
The overview of IT assets is not only important for IT managers, administrators and the Help Desk - other business areas such as controlling or purchasing also require reliable data from the IT department.

IT all amounts to Transparency
The Matrix42 Service Office provides transparency by consolidating the distributed information of business and technical systems like ERP, human resources or software distribution and relating them to each other.
According to their roles and tasks, users receive extensive information about, e.g. location or deficiency of hardware, the contact details of the respective user as well as his department and cost center. Even information about the hardware configuration, the installed software as well as system requirements or the peripheral devices are made available.

Interfaces to market leading inventories like Matrix42 Empirum or Microsoft SCCM ensure the up-to-dateness of the assets by constantly synchronizing the target and actual data. All standard connectors will be continuously updated when new versions are released.

The right feedback
Like all Matrix42 products the Matrix42 Service Store features the trend-setting possibility of interactive reports. Remote decision makers check the automatically provided divergences between target and actual data without manual effort and can correct them easily.
One example for an interactive report is "dead assets", i.e. workstations that have not logged on to the network over a pre-defined period of time. The decision maker can sort out a workstation retrospectively and thus correct the asset.