As the global economy struggles, organizations are expecting all of their teams – including IT – to add measurable value to the business. That means your IT department has to be seen as a profit center, rather than a cost center that never seems to solve problems quickly enough or well enough. However, as your end users request a wider variety of systems, mobile devices and platforms, it can become harder to keep your support costs down and meet service level agreements (SLAs).

Matrix42 offers a web-based, ITIL v3-compliant solution that helps you align IT with your business objectives. IT Service Management combines incident, problem and change management, along with a service catalog. This means you can solve, submit, track and manage requests via any device or an end-user, self-service portal. With Matrix42, you can:

• Reduce your service and support costs. For many organizations, the largest percentage of the IT budget goes to day-to-day support costs. Matrix42 streamlines your support processes and provides an automated self-service portal that lets your end users solve their IT challenges on demand. This can reduce your service provisioning costs by up to 70%.

• Meet service level agreements. Matrix42 automates many of your time-consuming support tasks. This allows you to improve your response times, monitor your compliance and decrease your chance of receiving financial penalties from breached SLAs.

• Improve end-user satisfaction. With IT Service Management, you can provide your end users with faster resolution times and reduce their frustration. End users and customers will always receive reliable, high-quality and secure services.

Plus, you can turn your IT department into a profit center by cross-charging expenses to the end users who requested your support. This not only reduces your expenses, but also provides visibility into your spending.