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matrix42 AG receives the ITIL Certification - Two Star Certified -of Serview for their ITSM Tool Empirum PRO.15 Sep 2006Bad Homburg, September 2006 – The company matrix42 receives for their ITSM Tool Empirum PRO with the modules Release Management and Configuration Management the award Two Star Certified of Serview and the certification of the ITIL conformity of Empirum PRO for the named processes. matrix42's suite of Empirum products supports lifecycle management for networked devices, helping to reduce total cost of ownership (TCO). With Empirum, companies are able to achieve dramatic and long-term savings on their IT operational costs, while increasing their flexibility and efficiency. matrix42 customers include such leading names as Veritas, Nexus Management, Inc., AIG, T-Systems, Gerling and ING-DiBa. matrix42 corporate headquarters are located near Frankfurt, Germany, with branch offices in Vienna and Zurich. The company also maintains a U.S. subsidiary in Atlanta. Organizations, which manage their IT according to the de-facto-standard of IT Infrastructure Library (ITIL) employ software products for their Service Management. Which product fulfils the requirements of an organization? Serview GmbH faced this question since 2003. With their award IT!L CERTIFIED TOOL®, an independent test seal for software products this question is answered. This seal guarantees organizations to identify and supply the adequate software tool for their purpose. Software provider, which would like to certify their product, Serview GmbH will indicate the possible deficiencies of the software and how to improve them in order to achieve the ITIL conformity and compatibility. This certification is terminated for two years in order to guarantee the topicality of all software features. The criteria’s of the tool where examined and valued by a special developed list of questions based on the OGC books IT Infrastructure Support Tools and Service Delivery Tools, under consideration of the requirements selecting the Service Management Tools based on the main processes of ITIL. Thereby obligatory, integration and functional criteria’s and data definition, data flow and data integration is analyzed by the Serview Team. On this basis matrix42 received the award Two Star Certified for their ITSM Tool Empirum PRO with the modules Release Management and Configuration Management with the annual report and are consequently authorized to use the IT!L CERTIFIED TOOL®-Logo. With this seal of approval customers of matrix42 have the possibility to make selective and secure investment decisions. This IT!L CERTIFIED TOOL® seal of approval is comparably important for matrix42 as a provider and for their customers. IT!L Certified Tool |
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